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Is Atlanta’s latest parking enforcement agency any better than its maligned predecessor?

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The Better Business Bureau has given ATL Plus an “F” rating

A row of car that parked in front of restaurants.
Street parking along downtown’s Broad Street.
Joseph Hurley, Georgia State University/Atlanta Studies

Of all the thankless jobs in the world, one of the most despised has to be that of the meter maid.

The simple act of carrying out one’s occupational responsibilities usually results in ruining another person’s day.

So it came as no surprise when Atlantans jumped for joy as city officials announced in 2017 that notoriously predatory parking enforcement agency Park Atlanta would get the boot and be replaced with the kinder, gentler ATL Plus.

Well, it appears ATL Plus’s promise to turn over a new leaf has fallen short. Very short.

After logging dozens of complaints from drivers targeted by ATL Plus, the Better Business Bureau has given the agency an “F” rating.

Granted, no one expects the folks writing parking tickets to earn glowing reviews from their, uh, customers. But a BBB official told the Atlanta Journal-Constitution that getting an “F” is pretty rare.

A screenshot of a businesses bad ranking in BBB.
Screenshot via Better Business Bureau

Even the mayor’s office is concerned about the rating and is looking to address the matter, the paper reported.

Some complainants said they received past-due letters for tickets they claim they’d never received.

Others suggested they didn’t park illegally, or that they’d dealt with a malfunctioning parking meter—a problem ATL Plus said would be a thing of the past.

“I believe ATL Plus to be [a] shady company that preys upon citizens of Atlanta,” one person wrote. “I was told [I] have parking citation(s), one which I did not know of.”

Another complained: “The practices of this business are completely corrupt, and when calling to speak with customer service, the representatives are rude and sound like they could not care less about what you are saying.”

ATL Plus did not respond to an emailed request for comment, and this story will be updated if responses are provided.

In the meantime, let us know what you think.


Is ATL Plus better or worse than Park Atlanta?

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  • 13%
    (38 votes)
  • 25%
    (72 votes)
  • 61%
    The same
    (176 votes)
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